Practice Policies

We are open for appointments, to answer questions and to schedule appointments during the following hours:
Monday - Friday: 9 a.m. – 1.00p.m. and 2.00p.m. - 4:30 p.m.

Our Aim
Here at Pinnacle Orthodontics, our orthodontists are dedicated to achieving the best possible results for all our patients. We want you to be happy with our service and endeavour to give you the highest standard of care. Our orthodontists feel that continuing professional development is important and therefore regularly update their skills via courses and seminars.

Appointments
We will try to accommodate you with suitable appointment times within our NHS opening hours. However, due to certain types of appointments, for example those involving laboratory work, this may not be possible.
If you are unable to keep your appointment, please let us know as soon as possible so that we can allocate the appointment to another person. Missed appointments waste NHS time. If you miss more than three appointments or give less than 24-hours notice, we may not be able to complete your treatment or offer you NHS care in the future.

Emergencies
Urgent treatment is treatment that the orthodontist considers necessary to relieve severe pain or prevent your oral condition from deteriorating before you can make a routine appointment. If you need urgent advice outside of the opening hours, please contact 02476 221 289 (Coventry) or 01527 543200 (Redditch) and follow the information on the answer machine.

We offer a limited number of emergency appointments each day, designated specifically for patients in pain. For an emergency appointment during the opening hours, telephone 02476 221 289 (Coventry) or 01527 543200 (Redditch) where a receptionist will assist you.

Disability Access
We are able to provide full ground floor access to the reception area and surgeries for disabled patients.

NHS Orthodontics
We are able to treat people under 18 years old on the NHS only if they meet the criteria for treatment set by the Government and the Department of Health. This is called the Index Of Treatment Need or IOTN. Our Orthodontists are specially trained to make this assessment and will explain to each patient where their individual treatment needs fall on the scale.
 Private treatment is available to all patients. Please feel free to discuss your private treatment options with us at any stage.

Dental Records
Your dental records will remain confidential and secure and we follow all recommended data protection guidelines. Occasionally we may need to release records to the Primary Care Trust or the NHS Business Services Authority as part of their ongoing clinical review process.